Support

Lucky Creek Casino

One of the best slot machine sites on the Internet also happens to have the best support staff in the business. It is accessible across all devices, updates in almost real time if you use the chat feature, and features a staff that have full knowledge of a wide variety of things on the website. This is not your typical outsourced chat support from somewhere like another country. This is a collection of real people that really know what they’re doing and really care about online gambling. If you ever need help, or worry that you might, this is a great site to get it from!

Cartoon Character Help Staff

Because this is a somewhat western theme site, they have humorously utilized as your support staff after some of the title characters. Lucky Bill and Annabel Tanner, for example, or 3-D rendered characters from some of their games that have headphones on as if they were a support agent. Little touches like these let you know that they have real people behind the scenes here, and this is on some automated operation by a shady people from another country. There’s a real people you can trust, and they can really help you with any issues you may encounter.

Many Departments Means Fast Response Times

The support here is divided up into multiple sections, which is probably part of the reason that it is so responsive. If you want general support and don’t know quite how to categorize it, for example, they have an email for you. If you need help specifically were trying to get your money in and out of the site, they also have a separate department for that. If you are inquiring about any of your loyalty points or VIP bonuses, do you have your own separate team to contact about that. If you are angry want to complain, even have their own email for that, although we would not blame them if that email went straight to spam! Lastly, they have their own separate department for rejections, so you can handle those pressing issues with a team dedicated to it.

In our experience, email support is very responsive, and will typically get back to you within 24 hours. This may change during some times of the year, or if another pandemic of a virus happens to take over the world, but for the most part, their response time is very good, matched only by much larger companies worth billions of dollars.

You are also able to get help in real time, utilizing the live chat feature. This is available 24 hours a day, and seven days a week. It is probably the preferred way to get help, seeing as how it all happens instantly, and you don’t have to wait. If you are using a mobile phone, or a tablet, it actually feels kind of like you’re just having a casual text conversation with a friend. And that’s clearly the point, and what they were going for. They made support feel personal, and you don’t have to go through the process of filling out strange forms or anything like that.

Great Phone Support

If you would rather talk on the phone, they also have a toll-free number for you. They have an international wine, so anyone from all over the world can contact them and not have to worry about paying a fee. This is probably the preferred way for older audiences, or those that aren’t a big fan of typing and composing their thoughts. If you have some kind of disability or in anyway or less able to access things with your hands, using the phone is also your go to option. We found this support was fine, but we had personally preferred all of the other options because we don’t like talking on the phone. If you need help, live chat is definitely the way to go, and they seem to have the most responsive and knowledgeable support team. For all we know it’s the same people managing all of the different support methods, however, so I’ll take that with a grain of salt.

There are many things you might need help with, each of which has probably been dealt with by the support staff time and again. Wondering about when you will get your winnings from the leaderboard, for example, is something that people do every week. After you have spent enough time on the board and reach the highest rank, you contact support to claim your reward. This is probably the most frequent white people contact support, because there is not much that can go wrong on this particular website. It is very well-made, and nothing about it is going to get in your way.

Help Playing the Games

You’re also able to get help when Learning how to play any of their table games, or using their live poker feature. Although it is all fairly self-explanatory, we can understand how some people would be nervous putting money down on something that depended on them knowing how to do something. That’s fine, and we do not blame you. Support probably gets hundreds of people contacting them about that every single day. Fret not, however, for when you contact support here, they will kindly explain to you how to play the game, even if the instructions were on the game itself and were very prominently featured. They are very polite in that way!

It’s also fair to say that a lot of people are contacting them all the time about the different promotions. They have so many promotions going on around here that we are not quite sure where to begin! We think a lot of people are probably feeling the same way, being a little bit overwhelmed with all that they have. In situations like this, you can contact support if you like one of the particular promotions explain. They won’t be very nice, and lay it all out for you in simple terms. It is hard to know what something like cashback insurance, for example, can me and if you’ve never had anything like that before. The only way to figure it out is probably to contact support, because some people use that term differently in other areas.

Keep Your Information Private

There Support team also has a very good privacy policy, so you don’t have to worry about any of them miss handling any of your information. Your account information itself is actually encrypted, so none of them are actually able to steal any of your financial information in the process. This keeps everybody honest, and removes any avenue if someone may have had if they were trying to pull one over on you. That would be our main worry when contacting support, because you’re technically giving someone on the Internet or over the phone some of your financial information. They took care of that here, and keep everyone mutually honest!

Even if it’s Christmas time, you are welcome and always able to get rapid help on anything you need on this particular website. Even if you have trouble with their affiliate program, they will set you straight to. If you need support, don’t hesitate to reach out, and know that you will be greeted by loving and caring staff that was gambling just as much, if not more, then you do!